1. Introduction
TradePro. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform (collectively, the "Platform"). Please read this policy carefully. By using the Platform, you consent to the practices described herein.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, and password when you register.
- Payment Information: Billing details processed through our secure third-party payment processors (we do not store full credit card numbers).
- Communication Data: Messages you send us via email, support tickets, or in-platform forms.
- Preferences: Notification settings, followed traders, and alert configurations.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Platform, and interaction patterns.
- Device Data: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, referring URLs, and error logs.
- Cookies and Similar Technologies: Session cookies, persistent cookies, and local storage to maintain your session and preferences.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Platform
- Process transactions and send related information (receipts, confirmations)
- Send administrative notifications (service updates, security alerts)
- Send marketing communications (only with your consent; unsubscribe anytime)
- Personalize your experience and deliver relevant content
- Monitor and analyze usage trends to improve functionality
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support).
- Brokerage Integrations: If you enable copy trading, your trading instructions are transmitted to your connected brokerage account. We do not control how your broker handles this data.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. Account data is deleted within 90 days of account closure upon request.
6. Data Security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Role-based access controls for internal systems
- SOC 2 Type II compliance for our infrastructure providers
No method of transmission or storage is 100% secure. While we strive to use commercially acceptable means, we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Restriction: Request restriction of processing in certain circumstances.
To exercise these rights, contact us at privacy@tradepro.io. We will respond within 30 days.
8. Cookies
We use the following types of cookies:
- Essential Cookies: Required for Platform functionality (session management, authentication).
- Analytics Cookies: Help us understand how users interact with the Platform.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.
9. Children's Privacy
The Platform is not intended for users under 18. We do not knowingly collect information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Platform or sending an email to registered users. Your continued use after changes are posted constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights:
Email: privacy@tradepro.co.za
Data Protection Officer: dpo@tradepro.co.za
Address: TradePro, 100 Financial District, Suite 500